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CALL CENTER & BPO SERVICES |
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Paragon IT Services offers world-class Offshore Outsourcing and Consulting specializing in IT-enabled Services, Back Office Outsourcing Services and Business Process Outsourcing Solutions from India guaranteed to cut costs and improve quality.
Our mission is to provide comprehensive outsourcing solutions that are specific to our clients' needs and enable them to deliver unsurpassed service to their customers/prospective in order to gain specific business benefits (i.e., market share, profitability, valuation, etc.).
An abundant pool of highly skilled and educated sales/support agents make a world of difference! 95% of Paragon's agents will be either college graduates and/or have advanced technical certifications. Cent percent of agents are carefully selected based upon a rigid set of project-specific requirements.
Due to our presence in India, we are able to provide the best, brightest and most enthusiastic agents in the world. Scalability and the ability to ramp quickly to meet your eCRM needs now and in the future! Round-the-clock staffing, 365 days a year!
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SERVICE DOMAIN |
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InBound Emails/Calls |
Customer Support, Helpdesk, Order Processing, Order Tracking,
Subscription Management |
Transaction Processing |
Orders/Claims/Loan Application forms,
Information verification, Authorization and Confirmation. |
OutBound Emails/Calls |
Market Intelligence, Database Selling, Direct Mail Follow-up, Lead Generation/ Qualification/Management, Seminar Population, Product Promotion, Debt Collection, Info & Literature Fulfillment, Appointment Scheduling, Decision Maker Contacts, Up Sell/Cross Sell Campaigns, Surveys, RSVP Services
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Back Office Processing |
Payroll, Customer feedback management, Data entry/ processing, Forms processing, Loyalty program management, Baggage tracking/ Handling, Fare refunds, Procurement |
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We guarantee 99.9% accuracy and 99.9% TAT achievement. |
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EFFICIENT MANAGEMENT |
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| Effective Resource Management |
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Optimized workforce productivity |
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Analyzing and Validating Client Forecasts |
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More accuracy in scheduling shifts |
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Enabling better handling of Peak volumes |
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| Dynamic Service level Monitoring |
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Average Handling Time |
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Average Hold Time in Queue |
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Average Speed to Answer |
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Escalation Rate |
| Ability to identify service issues and react in real-time |
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OUTSOURCE
